Terms of service

General conditions of Sale

The offer and sale of products through the website www.cocolo.it is governed by the following General Conditions of Sale. The General Conditions of Sale are formulated in compliance with the Italian legislation on distance contracts and in particular with the provisions of Legislative Decree 6 September 2005, no. 206 (Consumer Code), in relation to purchases made by consumers, as defined in art. 1 lit. a).

Vendor identification and definitions

Pursuant to these Terms of Sale there are the following definitions:

SUPPLIER: Cocolo S.r.l., Piazza Benco n.4, 34122, Trieste,

VAT IT01367920327

CUSTOMER: The subject (consumer or non-consumer, who therefore purchases the Products as part of his business, commercial, professional or other institutional activity) who sends the Supplier a purchase order for Products sold through the Site.

PRODUCTS: The Supplier's Products, also belonging to different product categories, characterised by brands of which the Supplier has full availability, which are described, in their essential characteristics, directly on the Site (for each product viewed, the Customer will have the possibility to access special form containing the main information and data relating to the product itself) and which the Customer can purchase through the online purchase procedure. In any case, it should be noted that the images of the Products may not be perfectly representative of their characteristics but may differ in colour, size, accessory Products represented.

Application and modification of the General Conditions of Sale
By placing the order in the manner provided, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the General Conditions of Sale. The Supplier reserves the right to vary the General Conditions of Sale by giving notice on this page of the Site. The applicable General Conditions of Sale are those in force at the time the order is placed. Any modification will be effective after publication on the website.

Site registration

Registration with "username" and "password" is optional. If the Customer does not wish to register, he can still conclude the purchase: only the data necessary for the delivery and for the eventual invoicing of the order will be requested, subject to consent to the processing of personal data concerning the Customer.

Product Prices

The Products are offered at the price indicated on the Site on the date the order is placed. The prices of the Products are expressed in Euros and include VAT which will be indicated in detail on the invoice for the purchase of the Product, where issued. The cost of shipping and any accessory charges, if any, are not included in the purchase price, but indicated and calculated separately. By completing the purchase order, and in any case before the procedure is completed, the Customer will be able to verify these costs and charges.

Placing orders
The phases for placing the order and for concluding the purchase contract are clearly highlighted in the sequence of pages of the Site through explanatory texts. In particular, it is advisable to read the information on the withdrawal which can be printed at any time.

It is possible to correct/modify the data entered before sending the order; in any case, the Customer will be specifically obliged to verify the correctness of the data in question. Once an order has been received, the Supplier will automatically send a printable confirmation of receipt by e-mail, in which all the details of the order itself will be summarised, i.e. the details of the orderer and of the order, the price of the Product purchased , shipping costs and any additional ancillary charges, the address where the Product will be delivered, delivery times and the existence of the right of withdrawal. The Customer undertakes to print and keep the purchase order.

In the event that the Supplier is unable to fulfill an order received, he will communicate it promptly to the Customer via specific e-mail. Should an order exceed the quantity existing in the warehouse, the Supplier will notify the Customer via e-mail if the Product is no longer bookable or what are the waiting times to obtain the chosen Product, asking if he intends to confirm the order or less.

Any right of the Customer to compensation for damages or indemnity is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things caused by the non-acceptance of an order. Pursuant to Article 12 of Legislative Decree n.70/2003, the Supplier informs the Customer that each order sent is stored in digital form on the server at the manager who hosts the site and in paper or digital form at the Supplier itself, in any case according to confidentiality and security criteria .

Sale of alcohol
Purchase contracts entered into by minors.
With reference to alcoholic products, it should be noted that since these are Products for which the sale is permitted by law only to buyers over the age of 18, the purchase procedure will be completed only towards Customers who have this age requirement. The Supplier is exempt from any liability in the event that the purchase is made by a minor under the age of 18 who has provided, at the time of accessing the Site, or at the time of purchase, false information relating to age and/or to their personal details in order to make the purchase of the goods or access the data on the Site. In any case, subjects exercising parental authority, or whoever exercises such functions, will be directly responsible for the purchase and payment of goods by minors, without prejudice to the right of withdrawal pursuant to art. 13 of these General Conditions of Sale. Finally, upon delivery, the Supplier's representative will also be able to ascertain the age of majority of the person receiving the Products, requesting the presentation of a valid identity document.

Payment methods accepted
Specify in the payment section of the E-shop

Shipping and delivery
The shipments and deliveries of the Products will take place by courier. The Supplier will ship the purchased products exclusively to the destination address specified in the order. Shipments to post office boxes are not accepted. Delivery will take place within 8 working days of acceptance of the order. The times indicated for the receipt of the goods are in any case indicative, as they may in fact vary according to the destination logo of the Products. Delivery costs are invoiced on the basis of the gross weight of the Product and the relative rates are indicated in point 10 below. The consignee of the goods is responsible for paying the taxes and customs duties required by the legislation in force in the territory of destination of the Products. The delivery time of the courier is from Monday to Friday from 9.00 to 17.00. Orders received on Saturday and Sunday will be processed the following Monday. Orders received during public holidays will be processed the next working day. The courier in charge will make an attempt to deliver during the course of the day, if he cannot find anyone at the shipping address indicated in the order, he will leave a non-delivery notice which will contain a telephone number to contact.

Deliveries – Cost of shipping
Shipping costs are calculated based on the total gross weight of the goods in the order.
https://gls-group.com/IT/it/spedire-ricevere/info-utili-spedire/preventivi
https://www.poste.it  
https://www.dhl.com
https://www.ups.co

For special shipments please contact us.

Acceptance of the Product by the customer

Any damage to the packaging or the mismatch in the number of packages shown in the transport document with respect to the order must be immediately contested by making a specific indication on the delivery document. By signing the delivery document, the Customer certifies the external integrity of the Product and the conformity of the delivery. Any damage that occurred during transport or problems relating to the correspondence and/or completeness of the Products received must be reported within 10 (ten) working days of delivery by sending an email to info@cocolo.it following notification from the Supplier will respond to the Customer communicating the methods for solving the problem.

Billing
The invoice will be issued only if expressly requested by the customer when completing the order. Invoices requested at a later time cannot be issued. For the issuance of the invoice, the information provided by the Customer at the time of the order is valid. No change in the invoice will be possible after its issuance. When ordering, it is necessary to indicate if the shipping address is different from the billing address.

Warranty for food products
In the case of Food Products, the Supplier guarantees the compliance of the Products with current sector regulations and their conservation within the expiry date indicated on the package. The Products must be stored by the Customer according to the instructions provided by the Supplier and in any case in environments whose hygienic-environmental conditions are suitable for the proper preservation of the Products themselves; consequently, the Supplier will not be liable for disputes concerning Products that have not been kept by the Customer in accordance with the above. In the case of purchases made by consumers, according to the definition set out in art. 3 paragraph 1 Legislative Decree 6 September 2005, n.206 (so-called Consumer Code), any non-compliance of the products existing at the time of delivery can be asserted according to the terms and methods provided for by art. 133 Legislative Decree 6 September 2005 no. 206 (Consumer Code). In cases, however, of purchases made by non-consumers, the complaint of non-compliance of the Food Product must be sent to the Supplier within eight (8) days of opening the correctly stored package and contextual detection of the non-compliance. In any case, the disputed Food Product must be sent to the Supplier in its packaging, according to the methods better specified in point 15 below. In the event that the Supplier ascertains the non-conformity of the Product, he will replace it free of charge in favor of the Customer, as well as reimburse the return costs. If this is not possible and limited to the case in which the purchase, ascertained to be non-compliant, was made by the consumer, the latter may ask the Supplier for a proportional reduction in the price.

Guarantee for non-food products
In the case of non-food products, however, the Supplier guarantees the Products against lack of conformity for 24 (twenty-four) months pursuant to Article 133 of Legislative Decree 206/2005. To use the warranty assistance, the customer must keep the invoice or, where non-existent, the transport document. In the case of purchases made by consumers, according to the definition set out in art. 3 paragraph 1 Legislative Decree 6 September 2005, n.206 (so-called Consumer Code), any non-compliance of the products existing at the time of delivery can be asserted according to the terms and methods provided for by art. 133 Legislative Decree 6 September 2005 no. 206 (Consumer Code) In the event of a purchase made by a non-consumer, if the Product turns out to be non-compliant, the Customer may request its replacement within the mandatory period of 60 (sixty) days from the discovery of the problem, by registered letter with return receipt, or by e-mail to address info@cocolo.it. In any case and following the communication of non-compliance, the Supplier will contact the Customer communicating the methods for returning the Product to the appointed courier, with costs to be borne by the Supplier. The Customer must return the Product in its original packaging intact in all its parts, in addition to the invoice and transport document. Once the Product has been received and the non-conformity has been ascertained, the Supplier will: to the replacement of the Product with an identical one or, in the event of out of stock and subject to agreement with the Customer, with one of equivalent value, to the shipment of the replacement Product at its own expense. If this is not possible and limited to the case in which the purchase, ascertained to be non-compliant, was made by the consumer, the latter may ask the Supplier for a proportional reduction in the price. If the returned product is instead compliant, the Supplier will return the purchased good to the Customer, charging the same for all shipping costs. Lastly, in the case of Products for which the manufacturer's warranty is in force, the Customer may enforce the remedies expressly provided for in this warranty, following the procedures indicated by the manufacturer.

Current law and competent court

These conditions of sale are governed by Italian law. Disputes arising out of or related to these terms (including non-contractual disputes) are subject to the non-exclusive jurisdiction of the local courts of Italy, provided, however, that the foregoing does not affect the right of the parties to bring proceedings at any branch of the competent jurisdiction, on the basis of the procedural law in force. In the case of a non-consumer customer, the exclusive court of jurisdiction to settle all disputes deriving from or linked to these conditions (including non-contractual disputes) is that of Trieste - Italy.

Communications and Complaints

Written communications directed to the Supplier and any complaints will be considered valid only if sent to the address info@cocolo.it or by post to the address: Cocolo S.r.l., Piazza Benco n.4, 34122, Trieste (TS), Italy.